Fiber Facts with Samantha

Written By Office Manager

Answers to common questions from OzarksGo Customer Experience Manager Samantha Frye, an original member of the OzarksGo team with eight years of experience helping customers get the most from their fiber internet.

Q. Why is my Wi-Fi slow if I have fiber internet?

A. Fiber is fast — but your Wi-Fi has a job to do, too.

Many people think their internet and Wi-Fi are the same thing. They’re not. Your fiber connection delivers the internet to your home, while Wi-Fi carries that connection to your devices. Walls, distance and older devices can all affect your Wi-Fi experience.

Quick Tip: If one room is slower than another, your fiber is probably fine — it’s your Wi-Fi coverage that may need attention.

Have a question about your home Wi-Fi?
Our Customer Experience team is here to help you get the most out of your OzarksGo service.

Office Manager
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